Refund policy

本店下單 "模型商品"前，請先閱讀購買須知：

1. 預訂商品不接受以下原因要求退款：

  •  商品還在預訂中，工廠尚未出貨
  •  其他廠商推出同類產品
  •  預購時間太久
  •  已經向其他店舖購買相同產品
  •  不喜歡已訂購的商品
  •  想換其他商品

2. 所有密封包裝的商品 並不設退換退貨；

3. 接受退貨商品必須是：未經使用 “未拆包装” , 没有後期被修改痕跡没有刮花痕跡

(本店出售的部份商品已在出廠前密封，已通過工廠品質測試才交付)

 4. 有關產品退換所產生的運費：每個退換個案的情況均有不同，實際情況需要由本店確定。一般而言，如果退換的原因是由客人要求，客人需要支付運費。在運輸過程中，目的地海關徵收的所有稅項由客人負責，本店概不負責。

5. QC 問題如果產品出現生產品質控制(QC)問題，這是生產商的問題，我們出廠前密封，已通過工廠品質測試才交付。如果產品出現生產品質控制(QC)問題，這是生產商的問題，我們無法控制的。

當產品出現QC問題，我們會按生產商或代理的指定的方式處理，由於每個生產商或代理都有不同，有關退換安排請向本店查詢。

6. 包裝盒如因運輸期間損毀，或者因為取貨次序並未能提取美觀包裝盒，本店恕不負責，不能以此理由作退貨或換貨。已選擇郵寄商品的客戶如要退貨或換貨，收件後7天內聯絡本店，提供理由/圖片。客戶同步可親臨門市辦理，本店保留退貨及換貨的最終決定權。

7. 訂單中的商品/部件出現缺失/損壞請在收貨後的7天內與我們聯繫，並提供以下資訊:

  • 詳細說明問題
  • 損壞部件的清晰近照- 損壞部件和運輸標籤的清晰照片
  • 保留商品盒，以防需要換貨需要保留運輸盒和運輸文件作為證明，以便我們確認您是從我們的商店購買商品,才能提供協助。
  • 同時,您需要保留商品盒,包括所有內容(選件/說明書/塑料膠泡殼和其他緩衝材料)，直到我們確認能提供哪些協助。 

我們會盡快回覆您的要求並提供解決方案。請理解，我們可能需要幾天時間與公司管理層協商才能回覆您的要求。

8. 購入的產品實質模樣與產品樣本圖片有差異：因為我們經常在正式產品發布前列出商品，所以我們網站上展示的大部分照片都是由製造商提供的原型或樣品。
原型和實際投入市場的產品之間可能存在一些不一致之處。此外，有些產品在工廠需要手工上色，這也可能導致個體之間的差異。這些不被視為製造商的瑕疵。 

偶爾,您可能會注意到您的物品上的油漆或零件存在一些小瑕疵。這些是由大量生產過程中自然產生的不一致性引起的，不被視為瑕疵。

9. 有關退款安排所有退款方式都是預設按付款方式退回。如果退款由客人提出或產生，信用卡退款，信用卡中心需要收取手續費，

全部手續費用會在退款金额中扣除，實質費用將會退款時通知。如退款是由於供應商不能提供商品而由本店提出退款，信用卡退款將不會收取手續費。同步本店會向按照客人要求取消訂單，退款扣除10%預訂行政手續費。

Before placing an order, please read the following purchase terms for "models" product :

1. Refund Policy for Pre-ordered Products：

Refunds are not accepted for the following reasons:  

  •  The product is still on pre-order and has not yet shipped from the factory.  
  •  Other stores have launched similar products.  
  •  The pre-order period is too long.  
  •  The same product has already been purchased from another store.  
  •  Dislike of the ordered product.  
  •  Desire to exchange for another product.

2. Sealed Items All sealed packaged products are non-returnable and non-exchangeable.

3. Returned items must be:

  • Unused and "unopened"
  • Free from any alterations
  • Free from scratches  

4.*Shipping Costs for Returns/Exchanges*

Some products are sealed before leaving the factory and have passed quality tests before delivery.

Each return or exchange case is assessed depending on the situation.

Generally, if the return/exchange is requested by the customer, the customer must bear the shipping costs.

During the shipping process, all taxes and duties imposed by the destination customs are the responsibility of the customer and our shop is not responsible for all taxes and duties.

5. *QC Issues*

If a product has quality control (QC) issues, this is the responsibility of the manufacturer. For sealed products before shipping,

we cannot control the quality. For issues arising from QC problems, arrangements will be made by the manufacturer's or agent's specified method.

For returns, exchanges,or replacements due to QC issues, customers can visit our store for checking, and any necessary return, shipping costs must be paid by the customer.

6. *Packaging Damage*

Our store is not responsible for damage to packaging during transport or if the packaging is not aesthetically pleasing upon collection.

This situation cannot be used as a reason for returns or exchanges. Customers choosing delivery must contact our store within 7 days of receipt

for returns or exchanges, providing reasons and images. Customers can also visit the store for processing. The store reserves the final right to decide on returns and exchanges.

7. *Missing/Damaged Items in Orders*

Please contact us within 7 days of receipt if there are missing or damaged items, providing:

  • A detailed description of the issue
  • Clear close-up photos of the damaged parts
  • Clear photos of the damaged parts and shipping label
  • Retain the product box in case an exchange is needed

Shipping boxes and documents must be kept as proof of purchase for assistance.

Retain all contents, including instructions and protective materials, until we confirm what assistance we can provide.

We will respond to requests as soon as possible, but please understand it may take a few days to consult with management.

8. Due to the frequent listing of products before official release, most photos on our website

are provided by manufacturers and may not exactly match the final product.

Variations can occur, especially for items requiring manual coloring at the factory.

These differences are not considered defects. Minor paint or part imperfections may occur due to natural inconsistencies

in mass production and are not seen as defects.

9. *Refund Arrangements*

All refunds will be processed according to the original payment method.

If a refund is requested or initiated by the customer, credit card refunds will incur processing fees,

which will be deducted from the refund amount. The actual refund amount will be informed at the time of processing.

If a refund is initiated by our store due to the supplier's inability to provide the product, no handling fees will be charged for the credit card refund.We will process cancellations at the customer's request and refunds after deducting a 10% preorder administrative fee.